21:13, Wednesday 27th April 2022
Refund
If you are not entirely satisfied with your service, please call and let us know as soon as possible so we can rectify any issues for you.
(You must arrange an appointment to have your nails fixed within seven days of getting them done. We do not accept redo appointments after seven days of your initial services.)
We will re-do any service if you are unsatisfied with the quality provided, given that you tell us immediately after the services have been performed.
As soon as you walk out the salon door, that means you have accepted and are happy with the services provided to you.
We will charge you for the cost of any repairs or replacements that we have to endure because of damages that happened outside of our salon. For example, if your nails or the finish of your nails are damaged (they are broken, chipped or starting to lift) we may charge you due to your own lack of care.
The redo policy does not cover a change in service or colour.
We do not offer refunds for any services or products.
Right to Refuse Service
We reserve the right to refuse service to any guest for improper conduct, turning up late, no shows, or any other situation we deem inappropriate.
Personal Items
We are not responsible or liable for any lost, damaged or stolen items.
Late Arrivals & Cancellations
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us at least 24 hour’s notice if you cancel your appointment.
Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 15 minutes late.
Products/ Gift Cards
There are no returns or exchanges of products purchased.
Gift cards are not returnable or refundable for cash.
Payment Methods
We accept the cash and card payments.
